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Happy Mom Service

Eligibility

Female passengers traveling with an infant between the ages of 7 days and under 3 years (some services are only available for infants under the age of 2)

Available Services

Services requiring advance reservations
Services requiring advance reservations

In-flight baby meal(s) (international flights)
Service Details In-flight baby meals that are appropriate for the baby's age and developmental stage may be requested up to 24 hours before the flight departs.
Eligibility Infant passengers under the age of 2 (international flights)
Types of Baby Meals Baby meal, toddler meal, child meal
How to Request
  • Make a request up to 24 hours before departure through the Asiana Reservation Center

    *Toddler meals are only available on flights departing from Incheon

Baby seat provided (international flights)

Baby seat provided (international flights)
Service Details Cabin baby seat provided
Eligibility Infant passengers under the age of 2 with a paid child fare ticket
Applicable Routes The U.S. (excluding Saipan), Europe, and Sydney routes
Notes When all of the following three conditions are met
  • Age: Over 12 months to under 24 months
  • Height: Over 74 cm
  • Weight: 9 kg to under 18 kg
How to Request Make a request up to 7 days before departure through the Asiana Reservation Center
Baby bassinet provided (international flights)

Baby bassinet provided (international flights)
Service Details Baby bassinet provided for passengers traveling with an infant
Standard

* Business Class

  • A380, A350, B777 : height of 71 cm or below + weight of less than 10 kg
  • B747, A330, B767, A321 : height of 76 cm or below + weight of less than 14 kg

* Economy Class

  • All aircrafts : height of 76 cm or below + weight of less than 14
Notes
  • The baby bassinet can only be used after making a reservation, and reservations may close early due to limited quantities.
  • If the specifications are exceeded, the baby bassinet cannot be used in the cabin even if an advance reservation was made, and the infant must sit with their guardian.
How to Request Apply up to 48 hours before the flight departs through the Asiana Reservation Center (1588-8000 in Korea).
Services Provided at the Check-In Counter
Quick Boarding Process Service / Happy Mom Counter (international/domestic flights)

Quick Boarding Process Service / Happy Mom Counter (international/domestic flights)
Service Details Happy Mom counter service, priority boarding, priority baggage claim at the arrival city
Eligibility One female passenger traveling with an infant under the age of 3
Applicable Routes All international routes (excluding codeshare flights)
How to Request Apply at the Happy Mom Counter (Happy Mom Counter is available for all domestic/international flights)
Additional infant baggage (international flights)

Additional infant baggage (international flights)
Service Details
  • All routes aside from the U.S.: Free baggage up to 10 kg + 1 additional stroller, baby bassinet, or infant car seat
  • U.S. Flights: Sum of length x width x height of 158 cm or less, 1 baggage with a weight up to 23 kg + 1 additional stroller, baby bassinet, or infant car seat for economy seats

*This standard does not apply to passengers connecting to another airline.

Eligibility Infant passengers under the age of 2
Additional infant baggage (domestic flights)

Additional infant baggage (domestic flights)
Service Details 1 baggage with a weight up to 10 kg and stroller may be checked (not applicable for codeshare flights)
Eligibility Infant passengers under the age of 2
Service Guide
Service Guide

Region Contact information Business hours (Local Time)
Korea +82-2-2669-8000
(Within Korea : 1588-8000, 02-2669-8000)
International : 05:30 ~ 24:00
Domestic : 05:30 ~ 22:00
Japan +81-3-5812-6600
(Within Japan : 0570-082-555)
Weekday : 08:00 ~ 19:00
Weekend : 09:00 ~ 18:00
China +86-10-8451-0101
(Within China : 400-650-8000)
07:00 ~ 19:00
United States +1-800-227-4262 07:00 ~ 24:00 (Pacific Time)
  • For all other regions, please contact the local Asiana Airlines branch at the departure cityFor all other regions, please contact the local Asiana Airlines branch at the departure city

Contract of Carriage