ASIANA AIRLINES

• Online reservations for Korean domestic flight tickets can be purchased 361 days prior to the search date at the earliest and 30 minutes prior to flight departure at the latest.
• The validity period of the ticket you have purchased is one year from the date of departure.
• When purchasing flight tickets for Korean domestic routes, you must pay at the same time as making your reservation.
• Please be aware that times for Korean domestic flight reservations are subject to change without notice due to regular schedule changes and regular maintenance work.
• After ticketing, a difference in fuel surcharge will not be charged anew nor refunded, even if it increases or decreases.
  Please confirm the fuel surcharge for Korean domestic routes.
• Fuel Surcharge for Korean Domestic Routes

• Website/mobile device reservations can be made for up to 9 people including adults, children, and infants.
• Information regarding reservations for children, infants, pregnant women, and people with disabilities can be found in the “Passengers Needing Assistance” menu.
• Go to Passengers Needing Assistance

• Air Busan operates Busan-Jeju, Gimpo-Busan, and Gimpo-Jeju routes as a codeshare service (operating carrier: Air Busan).
• On codeshare flights, there may be a fare difference with the codeshare airline. Please check the codeshare fare and special individual discounts before making your purchase.
• Inquire about Codeshare Flight Fares and Special Individual Discounts
• Check-in for Asiana Airlines flights departing from Busan and arriving in Jeju is operated by Air Busan.
• For Air Busan codeshare flights, internet seat allocation is available on the Air Busan website up to 30 minutes before departure.

[Common Items for Discount]

• When buying flight tickets, you can receive special individual discounts according to passenger. Please confirm discount eligibility, discount details, and required paperwork before making your purchase.
• If you have received a special individual discount through the Asiana Airlines website, you must present your documentary evidence at the airport on the day of boarding. If you do not bring it with you, you will have to pay the difference between the discount and regular fare before boarding.
• Discounts cannot be retroactively applied after boarding is complete. Please be sure to confirm before purchasing your ticket.
• Individual discounts only apply to regular fares and cannot be combined with internet discount fares.

[Discounts for Customers with Disabilities]

• The discount for persons with disabilities is 50% of the regular fare for adults and 75%
  of the regular fare for children, regardless of disability level. One accompanying care giver can receive 50% off the regular adult fare only if they are accompanying a person with a 1-3 level disability.
• Discounts are also available on Air Busan codeshare flights.
  Persons with disability level 1-4: 30% | level 5-6: 10% | Person with disability level 1-4 (child): 50% | level 5-6: 30% | 1 accompanying carer for persons with disability level 1-3 (adult, child, or infant): 30%

• Please confirm available methods for online payments by area.
  • Korea
    Payment in KRW (KRW) : Credit cards issued in Korea, easy payment, account transfer, credit cards issued overseas (VISA, MASTER, JCB) UATP, Apple Pay (Mac OS enabled devices)
    Payment in USD: PayPal
  • Japan: Credit Card/Debit Card, Rakuten Pay, Convenience Store Payment (Less than 300,000yen) / Bank payment, PayPal
  • China: Alipay, China Unionpay, Wechat Pay, Credit Card, UATP
  • Americas: Credit Cards (US, Canada, some Korean-issued cards), PayPal, UATP
  • Other Areas: Credit Card, Debit Card (Some areas), PayPal (Some areas), UATP
• If you cannot confirm your reservation because the reservation completed page is not functioning normally, please inquire at a branch or Reservation Center.
• Branch Contact Details

• The Asiana Airlines website uses Verisign, a secure server verification mode, to encrypt and send information using SSL (Secure Socket Layer).
• Please allow cookies, Javascript, and popups to use the service.
• Online reservations can also be made with Mac OS(However, KB Kookmin/ BC Card (ISP) payment is not accepted)
• Please allow pop-ups in your browser, in order for online card payment to be processed.

【Paying by Credit Card】

• Asiana Airlines website uses each card company’s enhanced verification service (ISP Secure Payment/MPI Safe Click) for secure e-commerce transactions.
• To pay with a credit card issued in Korea, you must sign up for each card company’s verification program, and the easy payment provided by the card company (such as app card payment) is only available when paying in KRW.
• Payments with some debit/ prepaid/ gift cards may be restricted due to restrictions on credit card company affiliates or refund policies.
  (Cards that cannot be used for payment may change depending on the credit card company’s policy.)
• If payment is made in a currency other than the currency of the card-issuing country, additional overseas usage fees may be charged. (e.g. when purchasing USD-denominated fares with a credit card issued in Korea)
• A corporate card can be used for payment after signing up for the online verification program, the same way as for personal cards. Some company cards have restrictions on online verification program registration. Please check with your card company.
• If a verification-related error occurs, please contact the relevant credit card company.

【Information on payment with cards issued outside of Korea】

• Overseas credit cards that may be used are Visa, Mastercard, Amex, and Diners Club. For safe payment, use your credit card company’s “Safe Click” or VISA’s Visa Secure(Verified by VISA), MasterCard’s MasterCard Securecode, JCB's J/Secure, American Express's American Express SafeKey, Diners Club INTERNATIONAL's Diners Club INTERNATIONAL ProtectBuy verification registration.

【Easy payment in Korea】

• Naver Pay, Kakao Pay, Toss Pay, PAYCO, Samsung Pay, Apple Pay

【Real Time Account Transfer】

• Real time account transfer is only available in Korea. It is used to transfer money from your account in real time to pay for a purchase.
• Internet banking can be used if it is set up, though not phone banking or payment without account. You can proceed by entering your account details with the Korea Financial Telecommunications and Clearings Institute.
• Tickets purchased via account transfer cannot be refunded online once 180 days have passed from the purchase date. Passengers must visit the reservation center or branch office for a refund.

【Notes for All】

• You cannot change the payment method for your ticket after purchase.
• When making a credit card payment in a currency other than that of the card-issuing country, you may be charged additional foreign transaction fees or credit card company fees.

• CNY and KRW can be used to pay with website/mobile device in China.
  If you select CNY, you may pay with Alipay, China Unionpay and Wechat Pay. If you select KRW, you may pay with Visa Card, Mastercard, and most Korean credit cards.
• Please note that if payment is not made at the same time as the reservation, the flight ticket cannot be purchased and the reservation will be automatically cancelled.
• Due to the tax rules of the Chinese government, a receipt cannot be provided for flight tickets reserved from the Chinese website.
• Paying with China Unionpay Payment may not be possible due to internet banking payment amount restrictions. In this case, please change to an allowed credit card, according to the information on the China Unionpay website, and try again.
• Paying with Alipay Payment may not be possible due to internet banking payment amount restrictions. In this case, please add funds to your Alipay account and pay the balance.
• If payment was successful but ticket issuance fails (ticket number not generated and itinerary not received), please immediately call the Reservation Center in China (+86-10-8451-0101) or contact a branch office in the country of departure. Branch Contact Details
• Paying with Wechat Pay According to the Tencent policy, customers who is not verified by Chinese identity card are temporarily unable to pay abroad with Wechat Pay. The amount to be paid may be different, depending on your purchase date and the currency exchange rate. The actual amount to be charged may be different from the final payment amount, depending on the currency and the exchange rate of the transaction.
• Paying in KRW You may use Visa Card, Mastercard, and Korean issued credit cards. When paying, the amount in KRW is displayed after being directly converted from CNY. The final payment amount is the amount in KRW.
  When using an international credit card issued outside Korea, there may be a loss on the foreign currency transaction, depending on the calculated currency unit. When using credit cards eligible for 3D Secure verification, we recommend that you get your ticket issued after completing verification.

• You may only pay with Android phones or iPhones.
• Please confirm payment methods eligible for mobile payment by region.
  • Korea: Credit Card (Samsung, Lotte, Hyundai, Shinhan, Hana, City, KB Kookmin, BC, Woori, Jeju, Nonghyup, Korea Development Bank, Suhyup, Jeonbuk, Gwangju, cards issued from overseas), Bank Transfer, Easy Payment (Naver Pay, Samsung Pay), UATP, Apple Pay (iOS device)
  • Japan: Credit Card/Debit Card, Rakuten Pay, Convenience Store Payment (Less than 300,000yen) / Bank payment, PayPal
  • China: Alipay, China Unionpay, Wechat Pay, Credit Card, UATP
  • Americas: Credit Cards (US, Canada, some Korean-issued cards), PayPal, UATP
  • Other Areas: Credit Card, Debit Card (Some areas), PayPal (Some areas), UATP
• For safe payment, use your credit card company’s “Safe Click” or VISA’s VISA Verified by VISA, MasterCard’s MASTERCARD MasterCard Securecode, JCB's JCB J/Secure™ verification registration.
• When connecting to web/app on a mobile device, the app must be installed. Please be sure to check that the payment module app for the credit card you are using is installed before beginning the reservation process.
• iOS : Installing Safe Payment (ISP) Mobile App Installing Safety Click (MPI) Mobile App (Use on Mobile device)
• Android : Installing Safe Payment (ISP) Mobile App Installing Safety Click (MPI) Mobile App (Use on Mobile device)

[Paying by Credit Card]

• It is not possible to pay with debit / advance payment / gift cards that are not payment enabled cards.
• If the total payment amount is over KRW 300,000, certification is needed (KRW 500,000 for Samsung Card). Please have certification issued by the transacting bank.
• May be used after installing vaccine on your Android device.
• Depending on Wi-Fi or radio reception strength, reservations and purchases may not work optimally.

[Real Time Account Transfer]

• Account transfer payment may be processed once the Korea Financial Telecommunications and Clearings Institute account transfer app is installed and certification is saved.
• When paying by account transfer, the Bank Pay app of the Korea Financial Telecommunications and Clearings Institute will be automatically activated.
• Tickets purchased via account transfer cannot be refunded online once 180 days have passed from the purchase date. Passengers must visit the reservation center or branch office for a refund.
• Payment method cannot be changed after payment has been made.

• CNY and KRW can be used to pay with website/mobile device in China.
  If you select CNY, you may pay with Alipay, China Unionpay and Wechat Pay. If you select KRW, you may pay with Visa Card, Mastercard, and most Korean credit cards.
• Please note that if payment is not made at the same time as the reservation, the flight ticket cannot be purchased and the reservation will be automatically cancelled.
• Due to the tax rules of the Chinese government, a receipt cannot be provided for flight tickets reserved from the Chinese website.
• Paying with China Unionpay Payment may not be possible due to internet banking payment amount restrictions. In this case, please change to an allowed credit card, according to the information on the China Unionpay website, and try again.
• Paying with Alipay Payment may not be possible due to internet banking payment amount restrictions. In this case, please add funds to your Alipay account and pay the balance.
• If payment was successful but ticket issuance fails (ticket number not generated and itinerary not received), please immediately call the Reservation Center in China
  (+86-10-8451-0101) or contact a branch office in the country of departure. Branch Contact Details
• Paying with Wechat Pay According to the Tencent policy, customers who is not verified by Chinese identity card are temporarily unable to pay abroad with Wechat Pay. The amount to be paid may be different, depending on your purchase date and the currency exchange rate. The actual amount to be charged may be different from the final payment amount, depending on the currency and the exchange rate of the transaction.
• Paying in KRW You may use Visa Card, Mastercard, and Korean issued credit cards. When paying, the amount in KRW is displayed after being directly converted from CNY. The final payment amount is the amount in KRW.
  When using an international credit card issued outside Korea, there may be a loss on the foreign currency transaction, depending on the calculated currency unit.
  When using credit cards eligible for 3D Secure verification, we recommend that you get your ticket issued after completing verification.

• When paying for online reservations on a tablet, only the following payment methods are possible.

• For safe payment, use your credit card company’s “Safe Click” or VISA’s VISA Verified by VISA, MasterCard’s MASTERCARD MasterCard Securecode, JCB's JCB J/Secure™ verification registration.
• When connecting to mobile web/app on a tablet, the app must be installed. Please be sure to check that the payment module app for the credit card you are using is installed before beginning the reservation process.
• iOS : Installing Safe Payment (ISP) Mobile App Installing Safety Click (MPI) Mobile App (Use on tablet)
• Android : Installing Safe Payment (ISP) Mobile App Installing Safety Click (MPI) Mobile App (Use on tablet)

• It is not possible to pay with debit / advance payment / gift cards that are not payment enabled cards.
• If the total payment amount is over KRW 300,000, certification is needed (KRW 500,000 for Samsung Card). Please have certification issued by the transacting bank.
• May be used after installing vaccine on your Android device.
• Depending on Wi-Fi or radio reception strength, reservations and purchases may not work optimally.

• China Unionpay and some credit cards issued outside of China can be used with a tablet in China.
• Please note that if payment is not made at the same time as the reservation, the flight ticket cannot be purchased and the reservation will be automatically cancelled.
• Due to the tax rules of the Chinese government, a receipt cannot be provided for flight tickets reserved from the Chinese website.
• Paying with China Unionpay Payment may not be possible due to internet banking payment amount restrictions. In this case, please change to an allowed credit card, according to the information on the China Unionpay website, and try again.
• If payment was successful but ticket issuance fails (ticket number not generated and itinerary not received), please immediately call the Reservation Center in China
  (+86-10-8451-0101) or contact a branch office in the country of departure. Branch Contact Details