Schedule Reduction on European Routes (Rome, Frankfurt, Paris)│ASIANA AIRLINES

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Schedule Reduction on European Routes (Rome, Frankfurt, Paris)

views 3,759 2025.03.17

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In compliance with the corrective measures required by European Competition Authorities following the Asiana Airlines - Korean air merger flight schedules on certain European routes will be adjusted.


1. Updated Flight Schedule

Route, Flight No, Operating Days, Effective Date of Schedule Change, Notes
Route Flight No. Operating Days Effective Date of Schedule Change Notes
Previous Schedule Revised Schedule
Rome - Incheon OZ562/561 Tue, Wed, Thu, Sat, Sun Tue, Thu, Fri, Sun

As of Apr 25th, 2025

Operating day change (Sat→Fri)

& Wed (1 flight per week) reduced
Frankfurt - Incheon OZ542/541 Daily Mon, Tue, Thu, Sat As of Apr 30th, 2025 Wed, Fri, Sun
(3 flights per week) reduced
Paris - Incheon OZ502/501 Mon, Wed, Thu, Fri, Sat, Sun Mon, Wed, Fri, Sat, Sun As of May 12th, 2025 Thu
(1 flight per week) reduced


2. Frequently Asked Questions (FAQ)

A

This adjustment is in compliance with the European Union (EU) competition authorities’ corrective measures following the Asiana Airlines - Korean air merger.

A

Your existing booking will be rescheduled to a revised flight. You will receive a notification with the updated flight schedule via your contact details (email or SMS) provided at the time of your booking.

A

If you need to adjust your itinerary due to the revised flight, you may change to another available date or an alternative flight.

A

If adjustments to the transfer schedule for a connecting flight with another airline are required, we will provide guidance on available alternative flight options.

A

If your flight is cancelled due to the schedule reduction, you are eligible for a full refund.

A

The resumption of reduced flights will be determined based on the overall flight schedule and route operations.
Please check our website or contact the reservation centre for the latest flight schedule.

A

Customers who pre-purchased seats will automatically be reassigned to a seat with the same conditions.
If the same seat type is unavailable, you will receive a notification via your contact details (email or SMS) provided during booking.

A

Any unavoidable additional costs incurred due to changes in planned travel itineraries can be compensated.
For further details, please contact your regional Asiana Airlines office or reach out to us at ✉asianaeu@flyasiana.com.



3. Inquiries Regarding Tickets and Compensation (Including Mileage Tickets)


  • ①

    Customers who purchased their tickets through the Asiana Airlines website (PC, Mobile), Reservation Centre, or branch offices
    Requests submitted via the dedicated email service will be processed more efficiently, ensuring expedited assistance with reservation changes and refunds.


Contact Information
Contact Information
Customer Support Email Contact Information
asianaeu@flyasiana.com Korea : 080-669-5000
Paris : +33-1-81-80-0940
Frankfurt : +49-69-9210-190
Sydney : +61-2-9260-4300
USA : +1-800-227-4262
Japan : +81-3-5812-6600
Other Locations :
  • Operation hours : Weekdays 09:00~18:00
    (Excluding Lunch Hours, Weekends, and Public Holidays)
  • Operation hours may vary by region

  • ②

    Customers who purchased tickets through travel agencies, online travel platforms, or other airlines
    For reservation changes and refund inquiries, please contact your original point of purchase directly.



We sincerely apologise for any inconvenience this may cause.
We are committed to providing you with better service and will do our best to assist you.


Thank you.

Email Inquiry Template


1. Applicant Information

  • ①

    Name : ***

  • ②

    Contact Number : ***-****-****

  • ③

    Email Address : ***

2. Reservation Details

  • ①

    Reservation Reference (PNR) : 1234-5678 or 5ABCDE

  • ②

    Passenger Name : (Enter the full name as per reservation)

  • ③

    Booked Itinerary : Incheon – Paris – Incheon

  • ④

    Ticket Number : 988-1234567891, 988-1234567892

3. Request Details

  • ①

    For Itinerary Change Requests
    Incheon → London (OZ521) : [Specify new requested date]
    London → Incheon (OZ522) : [Specify new requested date]

  • ②

    For Refund Requests
    Refund Request : Cancellation of the entire itinerary and full refund request.

4. Additional Requests

(Please provide any special requests or additional details.)
Example : Request to change itinerary for accompanying passenger (Full Name in English) as well.
Asiana Reservation Number : 1234-5678 or 5ABCDE

  • Please ensure you review the above information and the notes below before submitting your request. For any additional inquiries, please contact Asiana Airlines Customer Service.

ⓘ Important Notes

  • Once the itinerary is changed and the ticket is reissued, an electronic ticket will be sent to the applicant's email.
  • All passengers under the same reservation number (PNR) will have their itineraries changed together.
    If an individual change is required, please specify the passenger’s name.
  • Refunds can only be processed through the original payment method.
    If the ticket was paid in cash, please provide the following details:
    Account Holder / Bank Name / Account Number (The account holder’s name must match the passenger's name for the refund to be processed.)
  • For partial refunds, please specify the details under the “Itinerary Change Request” section.
  • Full ticket refunds will be processed without any fees.
    However, all tickets under the same reservation number (PNR) will be refunded together.
  • Once the refund is processed, a refund receipt will be sent to the applicant’s email.

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