Passengers accompanied by an infant or child│ASIANA AIRLINES

Asiana Corporate Plus is the Asiana Airlines special corporate priority program for business customers. Please note that individual special prices, benefits and conditions may differ, so please keep this in mind when making reservations. (However, corporate priority benefits only apply when issuing corporate priority tickets)

Passengers accompanied by an infant or child

When traveling with infant or child, we will provide assistance so you can travel with a peace of mind. In particular, please check information below when preparing for air travel with infant aged 7 days to under 2 years old.

※ The accompanying guardian (adult) must travel in the same class as the child.

Infant Fares

Infant Age Standard: 7 days to under 2 years old
Free for domestic flights and 10% of adult fares for international flights.
Infants will not be given a separate seat. (However, a seat will be provided when child fares are paid.)
Passengers traveling with two infants must purchase a child ticket for one of the infants, and a seat will be provided for the infant with the paid fare.

Passengers traveling with a newborn baby (under 1 week old)

Even healthy newborn babies have not yet reached full physical development, and are unable to regulate their body temperature and have immature lung functionalities. Hence, it is difficult for them to adjust to the cabin environment that differs from land. Therefore, it is best for newborn babies that are under 1 week old to not travel by air. If travel is absolutely required, medical clearance from airline must be received in advance.

Infant Baggage Allowance

※ Passengers with connecting flights with other airlines, or those who are taking codeshare flights, are not eligible for this service.

**Infant Baggage Allowance**
Domestic Flights	International flights (U.S. Segment)	International flights (Non-U.S. Segments)
No free checked baggage provided	23 kg(50lbs) 23 kg (50 lbs) or less 1 piece (Sum of three dimensions not exceeding 158 cm)	10 kg(22lbs) 10 kg (22 lbs) or less 1 piece (Sum of three dimensions not exceeding 158 cm)
You may add one of the following: portable stroller, baby walker, car seat, or bassinet.

Stroller Consignment Service Procedures

Applicable Routes

All international routes (Stroller acceptance may not be available at the boarding gate according to the circumstances of foreign airports.)

Method

01
Apply at the counter after check-in procedures
02
Attach the stroller label
03
Check the stroller at the boarding gate
04
Receive stroller at the arrival city's boarding gate

Information on Strollers in the Cabin

Travel strollers (55 cm x 40 cm x 20 cm) may be carried on board. However, this only applies to strollers that can be stored in the cabin. Otherwise, they may be treated as checked baggage.

Services requiring advance reservations

**Services requiring advance reservations**
In-flight baby meal(s) (international flights)
Service Details	In-flight baby meals that are appropriate for the baby's age and developmental stage may be requested up to 24 hours before the flight departs.
Eligibility	Infant passengers under the age of 2 (international flights)
Types of Baby Meals	Baby meal, toddler meal, child meal
How to Request	Make a request up to 24 hours before departure through the Asiana Reservation Center *Toddler meals are only available on flights departing from Incheon

**Baby bassinet provided (international flights)**
Baby bassinet provided (international flights)
Service Details	Baby bassinet provided for passengers traveling with an infant
Standard	* Business Class A380, A350, B777 : height of 71 cm or below + weight of less than 10 kg A330, B767, A321 : height of 76 cm or below + weight of less than 14 kg * Economy Class (As of Feb 1, 2020) A350 : height of 71 cm or below + weight of less than 14 kg All aircrafts(except A350) : height of 76 cm or below + weight of less than 14 kg
Notes	The baby bassinet can only be used after making a reservation, and reservations may close early due to limited quantities. If the specifications are exceeded, the baby bassinet cannot be used in the cabin even if an advance reservation was made, and the infant must sit with their guardian. Bassinets for A350 Economy Class are smaller than regular and may be restricted.
How to Request	Apply up to 48 hours before the flight departs through the Asiana Reservation Center (1588-8000 in Korea).
NOTE	* Baby Bassinet Cover Usage Guidelines When installing personal-use Baby Bassinet Cover on board Keep Front Side open for continuous Guardian observation of Infant's Safety Bassinet Cover must be securely fastened to the Bassinet with appropriate connecting Equipment

**Car seats available (international flights)**
Car seats available (international flights)
Service Details	On-board car seats available
Eligibility	Infant passengers under the age of 2 with a paid child fare ticket
Applicable Routes	The U.S. (excluding Saipan), Europe, and Sydney routes
Notes	When all of the following three conditions are met Age: Over 12 months to under 24 months Height: Over 74 cm Weight: 9 kg to under 18 kg
How to Request	Make a request up to 7 days before departure through the Asiana Reservation Center

Personal CAR SEAT Usage Notice.

**When installing a personal car seat on board**
When installing a personal car seat on board
Standards for Use	Personal car seats are only available to infants and children passengers who purchased a ticket with a seat.
Installation Standard	Seats available for car seat installation: Window seats or middle seats in the center section of the plane. Seats not available for car seat installation: Aisle seats, emergency exit seats, seats in front of or behind the overwing exits. The car seat must be under 17inch (43cm) horizontally.
Notes	Available for airline-approved car seats to be used in an aircraft only (e.g. FAA-approved products) The certification must read: “This restraint is certified for use in motor vehicles and aircraft” and could be marked differently depending on the manufacturer The car seat may not be installed facing the opposite direction should it limit the seat recline of the passenger in front. Only available for seats that allow the car seat to be pre-installed (window seats or center section middle seats).

Airport Service

Eligibility

1 adult passenger accompanying 2 or more infants/children under the age of 7

Applicable Routes

Available on all Asiana Airlines routes (not including codeshare flights)

Services Provided

Check-in at a dedicated counter
* Dedicated counters may not be available at all airports. Please contact a staff member for assistance.
Priority Baggage Service
Priority boarding

Service Guide

**Service Guide**
Region	Contact information	Business hours (Local Time)
Korea	+82-2-2669-8000 (Within Korea : 1588-8000, 02-2669-8000)	International : Weekday 07:00 ~ 22:00 Weekend/Holidays 08:00 ~ 19:00 Domestic : 07:00 ~ 19:00
Japan	+81-3-5812-6600 (Within Japan : 0570-082-555)	09:00 ~ 18:00
China	+86-10-8451-0101 (Within China : 400-650-8000)	08:30 ~ 17:30
United States	+1-800-227-4262	Weekday 07:00 ~ 24:00 Weekend/Holidays 08:00 ~ 24:00

For other regions, please contact local Asiana Airlines branch at departure city.

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Kontaktadressen

**Kontaktadressen**
Anschrift	Asiana Airlines, Inc. 443-83, Ojeong-ro, Gangseo-gu, Seoul, Korea (Republic of)
Telefon	+49-69-92 10 190
E-Mail	reservationgermany@flyasiana.com
Webseite	flyasiana.com

Registereintragung in Seoul Korea

104-81-17480

Deutsche Umsatzsteuer-Ident-Nummer

DE222907460

Vorstand in Korea

Soo-Cheon Kim (President)

vertretungsberechtigt in Deutschland:

Chul Kee (Niederlassungsleiter)

Zuständige Aufsichtsbehörde in Deutschland

Luftfahrt-Bundesamt

Hermann-Blenk-Straße 26

38108 Braunschweig

ASIANA AIRLINES

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