ASIANA AIRLINES

1. Purpose of Collection and Use of Private Information

Asiana Airlines is looking to, under the member's consent, collect personal information in order to manage and provide top of the line services along with marketing activities

• Membership management and service provision: Membership registration and use of membership services, personal identification, confirmation of intention to join, provision of benefits based on service contract, handling of complaints, etc.

• Marketing and advertising use: newsletters, promotions, events, new services, affiliate services, etc.

2. Method and Items of Private Information Collection

A. Method of Private Information Collection

Asiana Airlines collects private information through a written application or on the website. Apart from membership registration, additional information and usage history records may be collected when using our services (Family member registration, Purchase of flight ticket, Air boarding, Purchase of goods, Website use, etc).

B. Items of Private Information Collection

• Requirements: Korean/English Name, Date of birth, Gender, Phone number (Mobile Phone number), Email, Current Place of Residence, Connecting Information (CI), Self-Verification Number (i-PIN, My-PIN), Username, Password

• Optional items: Company Name, Department, Position, Direct Line Number, Address, Zip Code

• Additional Required Information for application of members under the age of 14: Guardian's name, date of birth, E-mail, relationship with the member, information on guardian's consent

3. Consignment of Privacy Management

Asiana Airlines manages privacy information on a consignment basis as described below for successful service operations and manages trustees for the protection of private information in accordance with applicable laws and regulations.

• Computing: Asiana IDT

• Identification: NICE Information Service Co., Ltd. ,Viva Republica Inc, SmartSolutions Inc

• Flight Reservation System: Amadeus IT Group, S.A.

• Gift Distribution Services: Samsung Wellstory

• Customer Center, Asiana Club Customer Service: Will & vision, Hunect,

• Services at airports, Asiana Club Operations: KA, AQ

• Mileage Storage/Usage Mall: Megazone

• Delivery of mail and goods for members: DM Line

4. Items and Purpose of Private Information for Disclosures to a Third Party

A. Asiana Airlines does not disclose the personal information of members to any third party without the consent of the member (except in cases where it is required by law to do so).
If a member uses the services of a partner of Asiana Airlines, the personal information of the member may be disclosed to a minimal extent.

※ For information about partners and items of information provided, please refer to the Asiana Club Personal Information Policy at the Asiana Airlines web site (flyasiana.com).

>>Click to see Partner

B. Asiana Airlines is responsible for damages caused in relation to the use of private information members have provided for purposes other than collection, or for disclosure to a third party without consent, excluding the circumstances described in the above paragraph. If a member discloses his or her private information intentionally or out of negligence; provides false information; or has failed to report changes in private information, causing discrepancies, the above provision is not applicable.

5. Terms of Maintenance and Use of Private Information

A. Asiana Airlines will dispose a member’s private information within a day through deletion of member DB and disposal of documents in the following circumstances: if a member withdraws from Asiana Club; if a member is disqualified; if the purpose of collection has been achieved; or if Asiana Airlines closes its business. Records maintained under the applicable laws and regulations, including the Act on Consumer Protection in e-commerce, are disposed after being kept for a fixed period of time. (Records on contracts or cancellation of transactions: five years; records on customer complaints and handling of conflicts: three years)

B. If there are no records of an Asiana member logging in to our website in the past 5 year or has not earned or redeemed miles for 5 year, it is stored and managed separately in a separate database. (DB) Such accounts can only be reactivated through an identity verification process. Once reactivated, the members can fully enjoy the benefits of the Asiana Club.

6. Procedure and Method of Disposal of Privacy Information

A. Procedure of Disposal

- The information entered by users for membership registration, etc., is disposed after the purpose has been achieved in accordance with internal policies and other information protection reasons under relevant laws.

- This private information will not be used for any purpose other than that for which it is retained unless required by law.

B. Method of Disposal

- Private information printed on paper is disposed by shredding or incineration.

- Private information stored in electronic file format is disposed using technical methods that render the records unrecoverable.

7. Rights and Method of Exercise of Rights of Users and Legal Representatives

A. Asiana Airlines shall seek the consent of a legal representative before collecting and using the private information of a child under the age of 14 or disclosing such information to a third party. Therefore, child under the age of 14 can register their information only with the consent of their legal representative.

B. A member or a legal representative of the child under the age of 14 may demand to view, correct, withdraw, and cancel consent on the use of private information. If such a request is made, Asiana Airlines will take necessary action without any delay after the personal identification of the applicant and the legal representative.

C. A member may withdraw from the Asiana Club through the Asiana Airlines website by contacting the Asiana Club

Service Center (82-2-2669-8180) or by requesting Asiana

8. Overseas Transfer of Private Information

Asiana Club’s overseas transfer policy of private information follows the personal information processing policy on the Asiana Airlines website

>>Click to view

9. Safety Measures for the Protection of Personal Information

Asiana Club’s Safety Measures for protecting private information follow the personal information processing policy on the Asiana Airlines website.

>>Click to view

10. Asiana Airlines Cookie Usage Policy

Asiana Airlines Cookie Usage Policy follows the personal information processing policy on the Asiana Airlines website

>>Click to view

11. Team and Manager in Charge of Asiana Club Privacy Management

To protect the private information of members, Asiana Airlines operates a team in charge of handling private information management and related affairs. For any inquiries about private information, please refer to the contact information below:

• Team in Charge of Privacy Policy: Asiana Club Team

• Tel: 1588-8180 (Asiana Club Service Center)

• Manager in Charge of Privacy Policy: Seung Hwan Lee (Online Marketing Team Executive)

12. Duty of Notification

Changes in this Privacy Policy shall be announced via the website at least seven days before the date of enforcemen

• Date of Disclosure : January 5, 2024

• Date of Enforcement : January 12, 2024