In-Flight Service│ASIANA AIRLINES

ASIANA AIRLINES

In-Flight Service

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Go to Asiana Corporate Plus

Asiana Corporate Plus is the Asiana Airlines special corporate priority program for business customers. Please note that individual special prices, benefits and conditions may differ, so please keep this in mind when making reservations. (However, corporate priority benefits only apply when issuing corporate priority tickets)

Business Class

Business Suite Seat

Asiana Airlines’ Business Suite has comfortable and convenient seats.

  • Full Flat Bed Seat

    Our full flat beds provide comfort just as in a bedroom for a sound sleep.

  • First Two-Door seat in Korea

    Your privacy is maximized with the first Two-Door in Korea. Simply close the sliding door to have your own personal space.

  • The World’s Largest 32-inch Personal Monitor

    Enjoy a wide range of in-flight entertainment with a 32-inch large screen and a free AVOD system.

  • Additional seat for your companions

    We have taken your comfort into consideration by having additional seats for your companion to enjoy meals and conversations together.

  • In-flight Lighting

    We help you relax and sleep with mood lighting that adjusts according to times for take-off, meals, sleeping, and rest, etc.

In-Flight Service

In-Flight Meal

We have prepared a high-class in-flight meal menu that includes Korean dishes as well as high-quality Western dishes.

Wines selected by the world's top sommeliers to match in-flight meals are available during your flight.

Amenities

Enjoy a relaxing flight with superior services specially prepared for you by Asiana Airlines.

The U.S., Europe, Australia Routes
  • Light and warm bedding sets with the highest quality duck-down
  • We provide a Traveler’s Kit which includes luxury brand cosmetics and various amenities.
All Routes
  • It includes slippers, writing supplies, stationery, etc.

Entertainment

Experience a relaxing trip in the skies.

  • including the latest movies, music, games, and documentaries

Additional Paid Service

  • Satellite Telephone
    • Phone Call Rates: $7 per minute
    • Available Aircrafts: A380

* Services provided may vary depending on routes and aircraft types.

Business Smartium Seats

Enjoy a relaxing flight in our fully-flatbed with easy access to the aisle.

  • Staggered Layout

    Individual entrance for all seats provides an easy access to the aisle without being disturbed from the next passengers. We provide a delightful cabin environment by expanding personal spaces for each passenger.

  • Staggered Layout Seat Arrangement

    As the first staggered layout in Korea, we provide 24 seats in total with a delightful and comfortable cabin environment.

  • AVOD(Audio Video On Demand) System

    Select your favorite contents from a variety of movies, music, and games, with the AVOD on the large monitors

  • Bar&Lounge

    Enjoy a conversation with your companion in our Bar&Lounge. Experience a comfort while enjoying beverages and snacks in the skies.

In-Flight Service

In-Flight Meal

We have prepared a high-class in-flight meal menu that includes Korean dishes as well as high-quality Western dishes.

Wines selected by the world's top sommeliers to match in-flight meals are available during your flight.

Amenities

The U.S., Europe, Australia Routes
  • We provide a Traveler’s Kit, which includes a light but warm bedding set, luxury cosmetics, and various amenities.
All Routes
  • It includes slippers, writing supplies, stationery, etc.

Entertainment

Experience a relaxing trip in the skies.

  • including the latest movies, music, games, and documentaries

Additional Paid Service

  • Cabin Wi-Fi
    • Rates: $11.95 (1 hour), $16.95 (3 hours), $21.95 (unlimited use during the flight)
    • Available Aircrafts: Limited to some A350 aircrafts
  • Cabin Roaming
    • Rates: Charged separately by the mobile phone carrier
    • Available Aircrafts: Limited to some A350 aircrafts
    • Restricted Areas for Air Roaming: United States
  • Satellite Telephone
    • Phone Call Rates: $7–$12.5 per minute
    • Available Aircrafts: Limited to some A380, B777 aircrafts

* Services provided may vary depending on routes and aircraft types.

Business Class Seats

Relax with a spacious seat pitch and a bed seat.

  • Free and Easy Access

    Experience the maximized comfort with easy access to the aisle.

  • Bed Seat

    Our nearly flat seats offer a relaxing sleeping experience just like being in your own bed. (May vary depending on aircraft types)

  • Automated Fine Control System

    This high-end system adjusts the angle between your seat back and leg rest to your body shape, to provide you the maximized comfort.

  • Outlets

    Recharge your electronic devices using our power plugs and USB ports.

In-Flight Service

In-Flight Meal

We have prepared a high-class in-flight meal menu that includes Korean dishes as well as high-quality Western dishes.

Wines selected by the world's top sommeliers to match in-flight meals are available during your flight.

Amenities

The U.S., Europe, Australia Routes
  • We provide a Traveler’s Kit, which includes a light but warm bedding set, luxury cosmetics, and various amenities.
All Routes
  • It includes slippers, writing supplies, stationery, etc.

Entertainment

Experience a relaxing trip in the skies.

  • including the latest movies, music, games, and documentaries

Additional Paid Service

  • Satellite Telephone
    • Phone Call Rates: $7–$12.5 per minute
    • Available Aircrafts: A330, B777

* Services provided may vary depending on routes and aircraft types.

How to Use Cabin Roaming

1. Rates: Charged separately by the mobile phone carrier
2. How to Use
  • You may use your mobile phone within the cabin. If you do not wish to use voice calls or text messaging, set your phone to airplane mode.
  • To use cabin roaming services, turn on your mobile phone and disable airplane mode.
  • Once you are automatically connected, you will receive a notification text. If you are not automatically connected, select Aeromobile from your mobile phone’s network settings.
  • Once you are connected, you will be able to use your mobile phone.
    * Available on A350 aircraft.
    * Restricted regions for air roaming: United States

How to Use Cabin Telephone

How to Use the Telephone

“Seat-to-Ground” calls will be charged at $7 per minute. “Seat-to-Seat” calls are free.

Seat-to-Ground Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat to Ground Call”.
  • 3)Enter 00 + Country number + Area code (exclude “0” at the front) + Phone number.
  • 4)Select “Send”
  • 5)Swipe your credit card in the groove on the side of the handset.
  • 6)To use the phone, choose the “Continue” button. To cancel, select the “End” button.
  • *May be used on the A380 and B777 aircrafts.
Seat-to-Seat Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat to Seat”.
  • 3)Enter the seat number of passenger you wish to contact. (Ex: Row 40, Seat A is 40A)
  • 4)Press “Send” to contact. To end the call, select the “End” button.
  • 5)When you are receiving a call, a message will pop up on the screen. Press “Accept” button on your screen to connect then you can use handset for voice call
  • *Phone calls between seats can only be made if the person you wish to call has the “Receive phone calls between seats” option enabled.

How to Use Cabin Telephone

How to Use the Telephone

“Seat-to-Ground” calls will be charged at $7 per minute. “Seat-to-Seat” calls are free.

Seat-to-Ground Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat to Ground Call”.
  • 3)Enter 00 + Country number + Area code (exclude “0” at the front) + Phone number.
  • 4)Select “Send”
  • 5)Swipe your credit card in the groove on the side of the handset.
  • 6)To use the phone, choose the “Continue” button. To cancel, select the “End” button.
  • *May be used on the A380 and B777 aircrafts.
Seat-to-Seat Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat to Seat”.
  • 3)Enter the seat number of passenger you wish to contact. (Ex: Row 40, Seat A is 40A)
  • 4)Press “Send” to contact. To end the call, select the “End” button.
  • 5)When you are receiving a call, a message will pop up on the screen. Press “Accept” button on your screen to connect then you can use handset for voice call
  • *Phone calls between seats can only be made if the person you wish to call has the “Receive phone calls between seats” option enabled.

How to Use Cabin Telephone

Type 1

How to Use the Telephone

“Seat-to-Ground” calls will be charged at $7 per minute.“Seat-to-Seat” calls are free.

Seat-to-Ground Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat to Ground Call”.
  • 3)Enter 00 + Country number + Area code (exclude “0” at the front) + Phone number.
  • 4)Select “Send”
  • 5)Swipe your credit card in the groove on the side of the handset.
  • 6)To use the phone, choose the “Continue” button. To cancel, select the “End” button.
  • *May be used on the A380 and B777 aircrafts.
Seat-to-Seat Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat to Seat”.
  • 3)Enter the seat number of passenger you wish to contact. (Ex: Row 40, Seat A is 40A)
  • 4)Press “Send” to contact. To end the call, select the “End” button.
  • 5)When you are receiving a call, a message will pop up on the screen. Press “Accept” button on your screen to connect then you can use handset for voice call
  • *Phone calls between seats can only be made if the person you wish to call has the “Receive phone calls between seats” option enabled.
Type 2

How to Use the Telephone

“Seat-to-Ground” calls will be charged at $12.5 per minute. “Seat-to-Seat” calls are free.

Seat-to-Ground Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat-to-Ground Call”.
  • 3)Swipe your credit card in the groove on the side of the handset.
  • 4)Confirm payment details and press “Continue”.
  • 5)Enter 00 + Country number + Area code (exclude “0” at the front) + Phone number.
  • 6)Press “Send” to contact. To end the call, select the “End” button.
  • *May be used on the A330, B777 aircrafts.
Seat-to-Seat Call
  • 1)Select “Connectivity” from the main screen.
  • 2)Select “Seat-to-Seat Call”.
  • 3)Enter the seat number of passenger you wish to contact. (Ex: Row 40, Seat A is 40A)
  • 4)Press “Send” to contact. To end the call, select the “End” button.
  • 5)To take a phone call, when the message window appears on the screen, select the “Make Call” button on the handset to take the call.
  • *Phone calls between seats can only be made if the person you wish to call has the “Receive phone calls between seats” option enabled.
Type 3

How to Use the Telephone

The rate for “Phone calls from seat to land” is $8 per minute. “Phone calls between seats” are free.

Making phone calls using the handset
  • 1)Press the “Power” button to turn on the handset.
  • 2)Select “Make Call” and press the “OK” button.
  • 3)Swipe your credit card in the groove on the right side of the handset.
  • 4)Press in the following order: 00+country code+area code(excluding the 0 at the front)+phone number+[Call] button.
  • 5)Wait about 30 seconds for the call to connect.
  • 6)To end the call, press [End].
  • *For calls between seats, press “Power” and select Call Seat Press the seat number and then press the [Call] button.

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Kontaktadressen
Kontaktadressen

Anschrift Asiana Airlines, Inc.
443-83, Ojeong-ro, Gangseo-gu, Seoul, Korea (Republic of)
Telefon +49-69-92 10 190
E-Mail reservationgermany@flyasiana.com
Webseite flyasiana.com
Registereintragung in Seoul Korea

104-81-17480

Deutsche Umsatzsteuer-Ident-Nummer

DE222907460

Vorstand in Korea

Soo-Cheon Kim (President)

vertretungsberechtigt in Deutschland:

Chul Kee (Niederlassungsleiter)

Zuständige Aufsichtsbehörde in Deutschland

Luftfahrt-Bundesamt

Hermann-Blenk-Straße 26

38108 Braunschweig

Contract of Carriage