Voice of Customers│ASIANA AIRLINES

ASIANA AIRLINES

Voice of Customers

You can view your information when you log in.

Select

Northeast Asia
  • Korea

  • Japan

  • China

  • Hong Kong, China

Southeast Asia
  • Vietnam

  • Singapore

  • Indonesia

  • Philippines

  • Thailand

  • Cambodia

Americas
  • United States

Oceania
  • Australia

Europe
  • Germany

  • France

  • United Kingdom

  • Italy

  • Türkiye

  • Spain

Mongolia/Central Asia
  • Mongolia

  • Uzbekistan

  • Kazakhstan

Go to Asiana Corporate Plus

Asiana Corporate Plus is the Asiana Airlines special corporate priority program for business customers. Please note that individual special prices, benefits and conditions may differ, so please keep this in mind when making reservations. (However, corporate priority benefits only apply when issuing corporate priority tickets)

Voice of Customers

Processing Steps

  1. 01

    Your feedback is
    received

  2. 02

    Feedback is reviewed
    and analyzed

  3. 03

    Asiana responds
    to the feedback

Notes
  • If you submit an inquiry as a guest (without log-in), the response will be sent to the email address you wrote in the inquiry, and such response cannot be viewed on Asiana Airlines’ website. 
  • Inquiries are delivered to the relevant departments during regular office hours on the weekdays, excluding holidays. Since the inquiries submitted on the weekends or holidays are processed on the regular office hours, the response might be delayed. 
  • If the submitted inquiry includes swearing, offensive words, sexual harassment, persecution without a reason, insulting others’ dignity, expression that injures other’s reputation, or is non-relevant to Asiana Airlines, a response to such inquiries may not be provided without prior notice. 
  • Please do not input important personal information such as bank account information, credit card information, or contact information in the inquiry unless Asiana Airlines specifically asked for such.

Contract of Carriage