ASIANA AIRLINES

Mileage Refund

Refund and change

• 1) This fee applies to each passenger (per ticket) for refunds made within 12 months of mileage ticket issuance (including class and seat upgrades). Refunds requested after 12 months from the date of issuance are subject to a fee of 10,000 miles or USD 100 per passenger (per ticket) for both domestic and international flights.
• 2) For refunds and changes (reissuances) of mileage tickets after failing to board the flight despite completing check-in, or without canceling the reservation before departure, a no-show penalty will apply for domestic flights. For international flights, both refund/change (reissuance) fees and a no-show penalty will be charged.
• 3) No refund fees or penalties will apply if a mileage ticket is canceled on the day of purchase, or if an international mileage ticket (excluding Upgrade Awards) is canceled within 24 hours of purchase.
• 4) For international flights, a reissue fee will apply for any changes to the date, route, or season before departure. A date change for the return flight (same route, same season) after using the outbound flight may be made without a reissue fee.
• 5) If you cancel all or part of your mileage ticket, the refund will exclude any mileage already used. f the unused portion is refunded after the first segment of a transfer itinerary via Korea has been used, the deduction standard for transfer itineraries will not apply.
• 6) If passengers wish to change the itinerary of an international trip, taxes and fuel surcharges may vary depending on the exchange rate and the applicable surcharge at the time of reissue.

• * Only full refunds can be processed through the Asiana Airlines website.
• * Partial refunds may be requested in person at your local Asiana Airlines branch.
• * Refund fees apply when refunding an existing ticket due to changes in fuel surcharges and issuing a new ticket.
• * Online refunds will only incur mileage refund fees. For international booking changes (reissuance), a fee of USD 30 will apply. Once processed, the fee cannot be modified.
• * The validity period of refunded mileage, resulting from the cancellation of a mileage ticket (including upgrades and other mileage deductions), will follow the original validity of the mileage used. Expired miles at the time of refund will not be returned. Only valid miles will be refunded.

Itinerary Change for Flight Awards

• No change to the reverse section is allowed

  Ex 1) Incheon-Narita-Incheon round-trip ticket: after the Incheon-Narita flight has been boarded, the remaining segments cannot be used as a separate Incheon-Narita ticket.

  Ex 2) Incheon-Narita one-way ticket: cannot be used as a Narita-Incheon ticket (instead, the ticket must be reissued as a Narita-Incheon ticket or a new ticket must be issued after a refund has been completed)

• Itinerary changes for mileage tickets are only available within the same major route. If you change to a different major route, all applicable mileage will be refunded first and then re-deducted.
  (The major routes are divided into Japan, China/Northeast Asia, Southeast Asia, South Asia, the Americas, Europe, and Oceania. For refunds, a refund fee will be charged and mileage that has expired will not be refunded. Only mileage with an unexpired validity period will be refunded.)

Notes

Use of Flight Awards

• Award tickets may be issued through the Asiana Airlines website or mobile app.
• Pre-reserved award tickets must be issued by the designated ticketing deadline through the Asiana Airlines website or mobile app. Reservations will be automatically canceled if not ticketed within this time.
• Seats for flight awards and upgrade awards are managed separately from those for regular revenue tickets. During high-peak seasons, 50% more Asiana miles may be required for redemption.
• The availability of certain online services may be limited. Please refer to the website for full details.

Taxes and Charges Applicable

• When issuing Flight Awards, Asiana Club members are responsible for paying fuel surcharges, airport facility usage fees (domestic and international), taxes, public utility charges including those from the Tourism Promotion and Development Fund, and any additional applicable fees.
• Fuel surcharges and international airport facility fees may vary depending on the exchange rate at the time of ticket issuance.

Restrictions

• Passengers using flight awards are not eligible for upgrade services, even if they are willing to pay the fare difference.
• Flight awards may not be combined with other certificates, coupons, discounts, or promotions unless otherwise specified.
• In the event of a member’s death, miles and benefits are not transferable to any third party, including family members.
• Miles earned from boarding on the same day cannot be used for flight awards, including upgrade awards, on that day.
• For international flights, seat reservation and ticket issuance must be completed in advance. Same-day ticketing at the airport is not permitted.
• Ticket issuance (including upgrade awards) and boarding are not permitted if the reservation is made in a class other than the designated award booking class.

Other

• Passengers traveling on flight award tickets are also eligible for compensation in the event of flight delays, cancellations, or denied boarding.
• Flight awards are not redeemable for cash, and the sale or exchange of flight awards is strictly prohibited.
• Flight awards may only be used by the passenger whose name appears on the ticket and are non-transferable.