ASIANA AIRLINES

User Guide

1. Any items left on board our aircraft will be handed over to appropriate personnel at the arrival city airport. Please check with the arrival city airport for any such items.
2. For items lost in transit to the airport or while using airport facilities, check with the airport’s information desk or lost and found, or at a relevant institution such as the local police department.
3. In general, items with personal information like passports and ID cards and valuables such as cash are handed over to airport police. In addition, please be advised that items found in the customs area (after passport control and before customs clearance) are handed over to customs.
4. We store found items for a certain period of time before transferring them to the lost item management department. Items are discarded after 30 days, Neck pillow and perishable items are discarded regularly.
5. Please understand that items found on weekends and nights may not be registered immediately.